Compliments & Complaints
During or after your stay you may wish to provide feedback to us
about your treatment and care or anything else you observed while
staying with us. While we endeavour to meet a patient's every
need, there may be times where they are not satisfied. We believe it
is not in the patient's interest or Waverley Private Hospital's for
issues to remain unresolved. We therefore encourage patients
to bring any matters of concern to our attention as quickly as
Please speak to the Nurse in charge or contact the Patient Liaison Officer on 9881 7772. Any after hours concerns can be
addressed by our Hospital Coordinator who can be contacted on 9881
Net Promoter Score
Net Promoter Score surveys are sent out via SMS or email to all patients between Day 10 -16 post discharge. This survey is a way to understand how well we are meeting expectations, and to identify any areas needing improvement. These surveys are independently conducted by a third party through our private medical surgical facilities in Australia and the results are published quarterly.
The Net Promoter Score (NPS) is an index ranging from -100 to 100 that measures the willingness of customers to recommend a company's products or services to others.