Compliments & Complaints

During or after your stay you may wish to provide feedback to us about your treatment and care or anything else you observed while staying with us.  While we endeavour to meet a patient's every need, there may be times where they are not satisfied. We believe it is not in the patient's interest or Waverley Private Hospital's for issues to remain unresolved.  We therefore encourage patients to bring any matters of concern to our attention as quickly as possible.

Please speak to the Nurse in charge or contact the Patient Liaison Officer on 9881 7772. Any after hours concerns can be addressed by our Hospital Coordinator who can be contacted on 9881 7683.

Net Promoter Score

Net Promoter Score surveys are sent out via SMS or email to all patients between Day 10 -16 post discharge. This survey is a way to understand how well we are meeting expectations, and to identify any areas needing improvement. These surveys are independently conducted by a third party through our private medical surgical facilities in Australia and the results are published quarterly.

The Net Promoter Score (NPS) is an index ranging from -100 to 100 that measures the willingness of customers to recommend a company's products or services to others.