For Patients: Your stay at Waverley Private Hospital

Your stay at Waverley Private Hospital

When you arrive

Please report to main Reception.

Inpatient accommodation

Waverley Private Hospital is an acute care facility with 75 beds including both private and shared accommodation. Every effort will be made to accommodate you in the room of your choice. If your preference is not available at the time of admission, your request will be recorded and allocated where possible. All rooms are air conditioned and have an ensuite, colour television and direct dial telephones.

Waverley Private Hospital is a non-smoking facility.

Front office/reception

The Front Office/Reception is open during the following hours:

Monday to Saturday 6.45am to 8.30pm
Sunday 9.00am to 8.00pm

Car parking

Waverley Private Hospital provides free car parking for patients and visitors. Our car park has space designated for disabled drivers and DVA patients. We ask that you use the designated 5 minute car parking area at the front entrance of the hospital for patient drop off's and pick up's only.

Staying with children in hospital

We encourage a parent(s) to spend as much time as possible with their child during the child's hospitalisation. We also encourage parents, where possible, to assist with the washing, dressing, feeding and entertaining of their child as this helps minimise the trauma of being handled by strangers.

FOR YOUR COMFORT AND CONVENIENCE

Bringing food into the Hospital

No foods or beverages are to be brought into the Hospital for consumption by patients with the exception of fresh fruit, soft drinks, commercially packaged breakfast cereal and biscuits. Our well equipped Catering Department is able to provide for all diet and nutrition needs.

Call button

Should you require anything at anytime, please do not hesitate to call the nursing staff via the nurse call button located in the bedside handset. Our staff will endeavour to answer the call as quickly as possible.

Computers

Internet access is currently not available.

Electrical appliances

In the interest of your safety, we request that all electrical equipment such as hairdryers or electric shavers be checked by our Maintenance Department prior to use.

Flowers and mail

Flowers and mail are delivered directly to your room. If you have mail to post please contact the Ward Clerk and this will be arranged for you.

Identification of staff

All staff wear name badges as a means of identification and internal security. The badges show the staff member's name, photo and position.

Interpreter service

Waverley Private Hospital offer interpreter services if required. Please ask your Nurse Unit Manager if you require these services.

Meals

Our Catering Department prepares a variety of top quality, fresh meals. Menus will be provided each morning from which you may select meals according to your taste and dietary requirements. Consultations with dieticians can be made should you have any special dietary needs.

Mobile phones

Mobile phones have been known to affect sensitive electrical and medical equipment. Please do not use your mobile phone during your stay with us, and ensure that it is switched off. Please remind your visitors to ensure that they also switch off their phones when entering the hospital.

Newspapers

Copies of the daily metro newspapers can be purchased from Hudsons Cafe.

Noise minimisation

One of the most disturbing factors to a sick person in hospital is noise. We appreciate your consideration by keeping the volume to a minimum when watching television or listening to the radio, and by ensuring your visitors keep noise to a minimum.

Pastoral care/chaplaincy services

Waverley Private Hospital is a non denominational hospital and cares for all patients irrespective of religion or nationality.

Ministers and Priests from local churches can be requested to visit, please speak to the Nurse Unit Manager to arrange.

Patient feedback

Patient feedback is appreciated, as it assists us to make ongoing improvements to our services and facilities. Please feel free to provide feedback either through the Nurse in charge, the patient feedback card/form in your room or by writing to the Director of Clinical Services.

Patient satisfaction surveys are conducted by the hospital and independently by Press Ganey Associates. If you are surveyed, your inclusion in these surveys is voluntary. We would appreciate your assistance if you are asked to participate.

Please do not hesitate to contact the Director of Clinical Services or Nursing Unit Managers for any further assistance.

Patient record

A patient record will be kept of your illness and treatment. This will be confidential and access being limited only to the healthcare professionals directly involved in your treatment. Your patient record will remain in the property of the hospital. You may review your patient record, however this needs to be requested in writing to the Privacy Officer.

Privacy

All hospitals in the Ramsay Health Care Group comply with the Commonwealth Privacy Act and all other state/territory legislative requirements in relation to the management of personal information. Our patients can feel safe in the knowledge that we safeguard their personal health information ensuring that confidentiality is respected and information is stored securely.

Quality improvement

Waverley Private Hospital has a quality improvement program that works to ensure all aspects of your care are of a high standards.

Queries about your care - helping us to care for you

If you have any concerns or queries about your care whilst you are a patient at Waverley Private Hospital please bring them to our attention. The nurse in charge of your Ward will be able to answer questions and resolve problems related to your hospital care.

Smoking

Smoking is not permitted within the Hospital.

Telephones

You can make and receive free local calls from the telephone by your bed. Please note that STD calls are subject to peak rates, and not residential discounted rates. You will be charged for any long distance or mobile calls on discharge. Alternatively, a public telephone is located in the main Hospital Reception area for your convenience.